Terms of service




This site is operated by and the goods you purchase will be supplied by RAGEWEAR GmbH.


Heidelberger Str. 65
12435 Berlin
Tel.:   +49  30 29 77 82 40
Mobile:  +49  17 07 74 45 28
E-Mail: order@ragewear.de
Owner: Jan Füsgen
Court: Amtsgericht Charlottenburg Berlin, HRB: 109459 B
VAT - Ust-IDNr.:DE256588938



We will use your personal information in accordance with our Privacy Policy [link], which forms part

of these terms.



We will acknowledge receipt of your order by sending you an automatically generated email accepting

your order. With this email the contract will be concluded. The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.

If the details in the email confirming your order are not correct, or if you are not satisfied with the

details in the email, please contact us at order@ragewear.de

The contractual language is German or English.

We store the contract’s content and will send you the details of your order as well as our general

terms via email. The general terms can be found [link to general terms] at all times. The details

about your recent orders can be found in your customer login.



We shall use our reasonable endeavours to ensure that the prices quoted on our site are correct.

Information displayed on this site relating to pricing is subject to change by us without notice, but

those on the site at the time of any order placed will be the prices applicable to that order.

Where the correct price of the goods is less than our stated price, we will charge the lower amount

on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if

possible, reject your order in our discretion, in which case we will notify you of such rejection and

the correct price for the goods.

Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs. Delivery

costs can be looked up here [link to listing of shipping costs]). They will be notified to you

separately before you submit your order and will be confirmed to you by email.



Information displayed on this site relating to availability is subject to change by us without notice.

We cannot guarantee permanent or continuous availability of all products on this site. All orders

are subject to availability at all times.

We deliver worldwide.

We will deliver the goods ordered by you to the address you give us for delivery at the time you

make your order on the site.

Delivery will be made according to the information on the product pages after your order is accepted.

We are not responsible for any delay in delivery caused by the unavailability of someone to take

delivery of the products. It is your responsibility to contact the post office or courier company as

applicable to arrange the collection or delivery of products that could not be delivered because you

were unavailable.



Payment for goods can be made by one of the following payment methods:


payment in advance (Bank Transfer: IBAN: DE24100400000232006700  BIC:COBADEFFXXX)

cash on delivery (surcharges of 9,50 € apply)


Credit card (Your credit card will be charged following the submission of your order)



Right to cancel


You have the right to cancel the purchase of a good without having to give a reason at any time

within the “cooling off period” of seven working days, beginning on the day after you receive the


You must notify us of your cancellation in writing or in another durable medium to our contact address - order@ragewear.de


Cancellation consequences


If you are in possession of the goods you are under the duty to retain them and take reasonable

care of them.

You must send the goods back to us to our contact address at your own cost (unless we delivered

the item to you in error or the item is damaged or defective) as soon as possible once you have

cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if

you do not return the goods or return them at our expense.



When you return goods to us because you have cancelled the contract between us during the

cooling-off period we will process the refund due to you as soon as possible and, in any case,

within 30 days of the day on which notice of your cancellation was given. We will refund the price

of the goods in full, including the cost of sending the item to you. However, you will be responsible

for the cost of returning the item to us.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged

or defective, or we have delivered an incorrect quantity, please return the product to us. Once we

have confirmed the product defect or other problem, we will:


- provide a full refund for any goods that are damaged or defective, if this is within a reasonable

time following the sale; or


- at your option, repair or replace the goods at our cost (including the cost of postage), unless this

would not be possible or would be disproportionately costly in the circumstances, in which case we

will refund to you the amount paid for the goods in question.


We will notify you of your refund via email within a reasonable period of time. We will usually process

the refund due to you as soon as possible and, in any case, within 30 days of the day we

confirmed to you via email that you were entitled to a refund for defective goods.

We will usually refund any money received from you using the same method originally used to pay

for your purchase.



We reserve the right to cancel the contract between us if, for example:

we have insufficient stock to deliver the goods you have ordered;

we do not deliver to your area; or

one or more of the goods you ordered was listed at an incorrect price due to a typographical

error or an error in the pricing information received by us from our suppliers.


If we do cancel your contract we will notify you by email and will re-credit to your account any sum

deducted by us from your credit or debit card as soon as possible but in any event within 30 days

of your order.



You will become the owner of the goods you have ordered when they have been delivered to you

and we have received clear funds in full payment for the goods. Once goods have been delivered

to you they will be held at your own risk and we will not be liable for their loss or destruction.



We are not responsible if you cannot access the site properly or at all because of any event outside

our control, for example (without limitation) the performance of your or our ISP, your browser

or the internet.


This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee

that the site or any individual feature of the site will be error free, available all the time and/or free

from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-

virus and other security checks) to satisfy your particular requirements as to the safety and reliability

of content.


Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation;

(b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection

Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to

any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale

of goods or supply of services legislation, that may not by applicable law be excluded or limited.



We will have no liability to you for any delay in delivering goods you have ordered that is caused

by any event or circumstance beyond our reasonable control including, without limitation, strikes,

lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.



If any part of these terms is unenforceable, the enforceability of any other part of these terms will

not be affected.



These terms are governed by Berlin/German law. Any contract for the purchase of goods from this site

and any dispute or claim arising out of or in connection with any such contract will be governed by

German law.



All notices you send us must be sent to the contact details on this site [LINK]. We may give notice

to you at either the email or postal address you provide to us when making a purchase.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.